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Uncommon Service |
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| Frances Frei 외 |
ǻ | Harvard Business Review Press |
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The Buzzword of the |
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Businesspeople everywhere are increasingly realizing that innovation is the key to continued success. Financial restructuring has run its course. Applying “me too” information technology to conventional problems is a requirement merely to stay in the game. Operational excellence, while always important, is now delivering ever-diminishing returns as we address smaller and smaller opportunities. |
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The Outlook for HDTV |
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In the late 1990s, when the first television channels began offering high-definition television, few U.S. households had HDTV sets to receive the signals, and it’s no wonder: Shows in high-def were scarce, and the average price of an HDTV set was $3,147. |
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Reaching Next-Genera |
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Contrary to what some alarmists were predicting when the Internet hit critical mass, the popularity of Web surfing in the workplace has not caused American business productivity to crumble. For many employers, a reasonable amount of personal Internet usage during the workday is accepted. |
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